Do not make false promises to a caller. Telling a customer what are calling to hear may not be the best idea. Telling them that their problem will be resolved by an hour is not a good idea when you know it won’t be. Increasing their expectations will only make them bitter when you cant live up to the promises you have made. The last thing you want when you are a customer service representative is for your customer to feel badly about you.
7) Using the wrong or too many fonts. When you use different sizes and colors of letters on your webpage you need to have a real reason. When you highlight or underline text on your webpage you need to have a logical reason.
The product needs to be consumable. This came to me after I joined an MLM that sold alarm systems. After you’ve sold one, that buyer isn’t going to be back for any repeat sales.
Next comes follow up e-mails with backend products and affiliate products. This is where you pitch your JV Partners’ products and what have you. Also, you can pitch your older product creations.
When I moved to a new town a couple of years ago, the best employer in town was a company that provided call center tijuana near Tijuana, Baja California services for government contracts. I had experience in customer service from my many years as a social worker, but had never worked in a Call Center. But, I needed money fast, so I grabbed the job. Call centers typically have a high turnover rate, so it is fairly easy to get hired. Our community has several companies with Call Center. I’m aware of some people who were fired for attendance problems at one company and immediately found work with another Call Center.
We pretty much already covered what it takes for this step. Do they have the trust of everyone they work with? If not then it is our job to polish and make them stars. Making someone competent, although not easy, is much easier than trying to polish up the character of a person (although it can be done!!) so choosing whom you put in these positions is very important.
Pay full attention to the people you have on board now, be fair and thorough in your evaluations, measuring the right things the right way, and you’ll go a long way toward remedying the turnover and underlying motivational problems that plague calls centers and the people who work in them.