Posted ByDave SynderGreat companies always possess exceptional customer service. All things being equal, people do business with the people they trust and the people who make them feel valued. If you were given a choice and in this age of the internet, we all have a plethora of choices, would you pay the same or maybe even a little more to be guaranteed excellent customer service?
Telus webmail down in 2010 is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. If a business today is not able to compete on customer service delivery then it makes no sense entering the business world. The company would have missed the point and focus of what companies should deliver to their customers. Firms today display on huge scrolls their mission statements and vision statements in their establishments. They express how wonderful the customer is but somehow their delivery does not match up with the words.
The first thing that you should promote to your staff is engaging in conversation. This will help to build relationships, and the next time this customer comes into your place of business, they will be looking for the person who delivered to them the excellent customer service. In fact, it may be even wise to hand out your customer your business card information so that they can keep you in mind the next time they need a service done.
These days selling is all about making the personal connection. We are all too cynical jaded and worldly-wise to be taken in my some glib sales person and customer services their sales pitch if that is all they have to offer of themselves.
You are going to be dealing with your manufacturer for most of the time. From initial contact, service should be excellent. You’re probably a little excited because you have a great idea for custom bobble heads. There’s also a possibility that you’re in a hurry. The moment that you contact them by phone or email, the experience should be pleasant. They should answer the phone and be ready with answers to your questions. If you decide to contact them by email, then you should expect an answer within 24-48 hours. That’s just great customer service and you should expect that from your bobble head manufacturer. You deserve that as a prospective customer.
4) Be Ready: Ready to resolve. Always offer a quick solution. If somehow, the solution is beyond control and would take time, request their patience and time both.
Your business can make huge gains if it invests in delivering exceptional customer service. They way most business stink at customer service; the bar to exceptional is not that high!
If you want to get hired for customer service jobs from home, you should certainly follow the tips above. These tips for will absolutely help you get your dream job of working from home. Find customer service jobs on our site today. Get hired in the best customer service jobs from home ever!